Frequently Asked Questions

Frequently Asked Questions2025-12-11T14:41:12+00:00
What sets Resolve Surgical apart from other practice management providers?2025-10-06T14:57:44+00:00

Our deep focus on surgical specialties, shared expertise with Resolve Medicolegal, local knowledge of the Scottish healthcare landscape, and commitment to personalised, client-centered service make us uniquely qualified to support surgical consultants effectively.

Where are you located, and which areas do you serve?2025-10-06T14:57:08+00:00

Our main offices are located in Glasgow, but we provide services remotely throughout Scotland and the wider UK, supporting practices of all sizes and specialties.

How do I get started with Resolve Surgical?2025-10-06T14:56:29+00:00

Simply contact us via phone or email to arrange a free consultation. We’ll discuss your practice needs and tailor a support package that fits your requirements and budget.

Can you cover short-term absences or seasonal workload increases?2025-10-06T14:56:12+00:00

Yes, we provide flexible cover for holidays, maternity leave, or peak periods to ensure uninterrupted service in secretarial support, billing, and other administrative areas.

How can you help with private practice marketing?2025-10-06T14:55:58+00:00

We offer tailored marketing solutions, including SEO, website design, Google Ads management, patient referral marketing, social media, and content creation, all designed to grow your patient base ethically and effectively within healthcare advertising guidelines.

Do you support medico-legal report management?2025-10-06T14:55:37+00:00

Absolutely. We provide medico-legal administrative support such as instruction logging, appointment scheduling, audio typing of reports, case file management, invoicing, and correspondence with solicitors and agencies. Our team is familiar with CPR compliance and medico-legal deadlines.

What services does Resolve Surgical offer?2025-10-06T14:50:45+00:00

We provide a comprehensive range of support services tailored for surgeons and surgical practices, including medical secretarial support, billing and bookkeeping, medico-legal administration, and private practice marketing. Our goal is to streamline your practice operations so you can focus on patient care.

Who do you typically work with?2025-10-06T14:51:58+00:00

Our clients are primarily private and NHS/private mixed surgical consultants and practices based in Scotland, including Glasgow and Edinburgh. We support solo consultants, multi-consultant groups, independent clinics, and day surgery centres across the UK.

How is Resolve Surgical connected to Resolve Medicolegal?2025-10-06T14:53:46+00:00

Resolve Surgical shares office space and many experienced staff members with our sister company, Resolve Medicolegal. While Resolve Medicolegal specialises in medico-legal services and expert witness support, Resolve Surgical focuses on broader surgical practice management services, including billing, secretarial support, and marketing. Resolve Surgical and Resolve Medicolegal are both part of Resolve.

Can you provide remote support?2025-10-06T14:54:19+00:00

Yes! We offer flexible remote and hybrid working arrangements. Many of our services, such as medical secretarial work, billing, bookkeeping, and digital marketing, can be efficiently handled remotely using secure systems compliant with GDPR and NHS data standards.

How do you ensure patient confidentiality and data security?2025-10-06T14:54:45+00:00

We take data protection very seriously. All our staff are trained in GDPR compliance and confidentiality protocols. We use secure, encrypted communication and document management systems to protect patient information and comply with NHS and legal standards.

What billing and invoicing services do you provide?2025-10-06T14:55:17+00:00

Our billing services include private medical billing, invoicing patients and insurers, payment tracking, and chasing outstanding balances. We ensure accurate coding, tariff application, and revenue cycle management to help maximise your practice’s income.

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